Booking
All bookings require an upfront 30% deposit of the total amount of the event to secure the date for you. This 30% deposit is non-refundable and can be paid by cash, bank transfer or PayPal. The full amount of the event needs to be paid on the day we come and set up. Your 30% deposit will be returned to you within 7 days after the event.
Minimum Count to Tent slumber party booking cost is AED750
All bookings are for a 20-24 hour hire period, unless otherwise arranged between both the Count to Tent and the client.
All prices are subject to change, however prices quoted at time of booking will always be honoured.
The prices all include VAT.
Cancellation
If bookings are cancelled within 7 days of your sleepover date your deposit will be non-refundable.
If you require to change the date of your event, a minimum of 7 days’ notice must be given and the date amendment is subject to availability.
Delivery
Delivery, assembly, styling, collection and general laundering are included in the event costs unless stated otherwise.
Package prices include set up and removal of all Count to Tent items. Timings are to be agreed with Count to Tent 7 days prior to the event. Any changes to the timings within 7 days of the event are subject to availability. A late fee may occur if the client fails to be present at the agreed times. If any additional guests need to be added to the event and additional equipment is required from Count to Tent, we require a minimum of 3 weeks prior notice to the event date.
Damages
The check list with the event items and any additional items picked by the client will be provided to the client before we leave the initial set-up. It is the client’s responsibility to return all the items that are in the check list back in perfect condition the following day (unless agreed otherwise). Clients will be responsible for the cost of replacing or cleaning Count to Tent equipment/items which have been caused by mistreatment while at the client’s premises/venue. This includes breakages, cigarette smoke/fumes, pet hairs, stains etc. of the following items: Tent timber frames, fabric of tents, storage trays, cushions and all accessories.
It is the responsibility of the client to take duty of care and always supervise children with Count to Tent’s equipment. Diligence must be taken with younger children on the client’s premises as Count to Tent’s equipment is not recommended for children under 5 years of age and parental guidance is highly recommended for all events of all ages.
Count to Tent assumes no responsibility or liability for accidents or damage caused during your event, unless it is proved that such injury was caused by faulty material, workmanship or negligence on the part of the Business. Count to Tent decision is final in all matters relating to these Terms & Conditions of Hire.
Setting up and packing up is the responsibility of the Count to Tent team. Please allow us to set up and pack up, for your safety and reducing any risk of damage.
Pets, Food and Beverages
Pets, food and drinks are totally prohibited in the tents room or venue space area. Any food or stains caused by pets, food or beverages inside or outside of the tents or any of our items will result on a penalty of a cleaning fee of AED150 per tent. Any additional food or beverage items which are arranged by Count to Tent 3 rd party companies must be consumed away from the event area.
Allergies
Count to Tent is not responsible for allergic reactions and/or any medical reactions from wearing costumes, make up/nails products, facial mask or any activity taking place before, during or after the party. It is the customers responsibility to investigate the allergies of guests attending the event.
Client Obligations
Please provide enough space for the tents and accessories we will be providing. Provide a clean space for us to set up tents and accessories, making sure the floor is swept and clean prior to Count to Tent’s arrival for set-up. Provide safe, clean areas for other activities which have been arranged or purchased through Count to Tent. The client agrees to ask their guests to take their shoes off to enter the event/venue area. Under no circumstances shall any shoes be allowed in the event/venue area.
Space
Before you book your tent event, please make sure you have enough room and a clean and safe area for kids to stay. Our required area for each tent is: Height 130cm, length 170cm and width 90cm. The mattress size is 160cmx70cm. We can arrange the tents in many ways however it is the client’s responsibility to measure the room to make sure the tents will fit and that the room is big enough to accommodate the tents and guests. If a site visit is preferred before the event, then communication to the Count to Tent team to arrange a date/time is required, subject to availability.
Outdoor Parties
Agreement with Count to Tent must be met before any outdoor event is to take place. If the weather is suitable conditions, you may take the party outdoors to a clean, non-grassy, non-dirty area such as a patio, deck or artificial grass. The client/guests will not be permitted to go into grassy or dirt areas while in attire and accessories provided by Count to Tent. Please be aware, Count to Tent will not be responsible for applying or providing sunscreen or insect repellent to children. As outdoor events are open to the elements, additional cleaning charges may apply. In addition, please have an indoor back-up location available to accommodate all guests in case of inclement weather conditions. Count to Tent reserves the right to refuse the venue/area if deemed unsuitable at any time before/during the event.
Set Up and Duration
Count to Tent normally set up the tents between 10:00 and 17:00 and collection the following day of the sleepover will be before 12:00. Set up will take approximately 1-2hrs to set up and approximately 1 hour to remove. The following day we will pack away and remove all items at your convenience.
Count to Tent will give you a call an hour before we come to set up the event. Please make sure there is a suitable parent/guardian at home. Count to Tent request that there is no guests or children in the event area/venue as this can delay the set-up process.